Monday, December 16, 2019

Effective Communication At The Core Of Providing Patient...

In order for a culture change to be embraced and sustained over an extended period of time, knowledgeable leaders who are inspired and believe in the need for change, is essential (Piper, 2011, p. 129). PFCC within a local context will be the focus of this social and cultural analysis. Frampton et al. (2008) state, â€Å"If the single most important criterion by which patients judge us is by the way we interact with them, it stands to reason that effective communication is at the core of providing patient-centered care† (p. 78) and unfortunately effective communication often lacks within our health care system (Alharbi, Carlstrom, Ekman, Jarneborn, Olsson, 2014, p. 5). Furthermore, Alharbi et al. (2014) highlights several personal experiences from patients themselves that had affected their health care experience, as a result of ineffective communication (p. 5). For example, several patients felt as though their illness experience and input regarding their treatment options a nd plan of care were irrelevant, as HCP’s appeared inattentive to what their patients had to say, making the patients feel invisible (Alharbi et al., 2014, p. 5). Furthermore, patients felt as though their HCP’s spent more time using technology than actually conversing with them and often felt as though their HCP’s took on a more authoritarian stance to decision making, rather than embracing a collaborative partnership (Alharbi et al., 2014, p. 5). HCP’s must also consider that a patient may not want toShow MoreRelatedHealth Care Through The Eyes Of The Patient1194 Words   |  5 PagesHealth Care Through The Eyes of The Patient A particular emphasis on the different areas of nursing, such as patient-centered care has captured the interest of many. 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